Refund policy

RETURNS & REFUNDS

Let’s make it right.

Choose your situation. We’ll help with the next step.

NON-PERSONALISED ITEMS

30days to get in touch

Request a return within 30 days of receiving your item.

For our voluntary return offer, items must be unused or unworn, with tags and original packaging. Keep your proof of purchase.

PERSONALISED PIECES

♡Made just for you.

Items made to your specifications or clearly personalised are not eligible for change-of-mind returns.

This does not affect your rights if an item is faulty, damaged or not as described.

Something wrong with your order? Email us as soon as you can. If we sent the wrong item or it is faulty, we will provide a return shipping label where a return is needed. Faulty-item rights do not end after 30 days.

Three simple steps

1
Email us
2
Return if needed
3
Refund confirmed
  1. Tell us what happened
    Email info@littlelilistore.com with your order number or proof of purchase, and what you would like to return. A photo helps with damage or an incorrect item.
  2. We’ll explain the next step
    Please contact us before sending anything back. We will give you return instructions. For an eligible change-of-mind or size return, you cover the return postage.
  3. We’ll confirm your refund
    Once your return is received and checked, we will confirm the outcome. Approved refunds go to your original payment method.

The important details

What if I bought the wrong size?

For an eligible non-personalised item, contact us about a return. The quickest way to exchange is to return the original item and, once accepted, order the size you want. Personalised items cannot be returned for a change of size unless there is a fault or we supplied something different from your order.

What are my statutory cancellation rights?

For eligible non-personalised online purchases, you can tell us you wish to cancel within 14 days of delivery, then return the goods within a further 14 days. You may inspect them as you would in a shop. These rights are separate from our voluntary 30-day return offer; its packaging and unused-condition requirements do not restrict your statutory rights.

When will I receive my money?

For a statutory cancellation, we refund within 14 days of receiving the goods back or receiving evidence that you sent them back, whichever is earlier. Where you cancel the whole eligible order, this includes the basic outbound delivery charge, if paid. We may reduce the refund for handling beyond what is needed to check the goods. Your bank or provider may take additional time to display the refund.

What if an item is faulty?

Your consumer rights apply to personalised items too. Faulty or misdescribed goods normally carry a 30-day short-term right to reject, with repair, replacement or other remedies available afterwards where applicable. Contact us even if more than 30 days have passed. Nothing in this policy limits your statutory rights.

Ask about a return

Little Lili Store
41 Brookfield Road, Dungannon, BT71 6GR, United Kingdom
info@littlelilistore.com