Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, email us at info@littlelilistore.com. If your return is accepted because of our error (for example a wrong or faulty item), we will send you a return shipping label. If you would like to exchange a size or return an item for any other reason, you will need to cover the return postage. Items sent back without first requesting a return cannot be accepted.

Damages and issues
Please check your order on arrival and contact us straight away if anything is faulty, damaged or incorrect, so that we can make it right.

Non-returnable items
Personalised and made-to-order items cannot be returned unless they are faulty, for example if they arrive damaged or the lettering is incorrect. Please get in touch if you have any questions about your specific item.

Exchanges
The quickest way is to return the item you have and, once it is accepted, place a new order for the one you want.

Refunds
We will let you know once we have received and inspected your return, and whether the refund is approved. If approved, you will be refunded to your original payment method. Please allow a little time for your bank or card provider to process it.

Little Lili Store
41 Brookfield Road
Dungannon, BT71 6GR, United Kingdom
info@littlelilistore.com